Actes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information when you voluntarily complete a sign-up form, customer survey or feedback form:
• Name and job title.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• If you agree, we may use the information to improve our products and services.
• if you agree, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
If you agree, from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
If you have consented to receive marketing information and no longer wish to do so you can opt out at any time by clicking here.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Access to and controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not pass on, sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you agree, we may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Sandra Phillips, Chief Executive, Actes, 99 Acklam Road, Acklam, Middlesbrough, TS5 5HR or alternatively please email us at firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You have the right to complain to the Information Commissioners Office (ICO) if you believe that the information Actes holds on you is being handled incorrectly.
Actes may change this policy from time to time by updating this page. You should check this page from occasionally to ensure that you are happy with any changes. This policy is effective from 25 May 2018.